FREE STANDARD DELIVERY ON ALL ORDERS

Returns

Returns Policy

If you are not completely satisfied with your purchase simply return the goods to our warehouse within:

  • 14 days (UK customer)
  • 21 days (EU customer)
  • 28 days (Rest of World)

All NON SALE items returned within the time period specified above & in line with the T&C's will be eligible for a full refund.

All SALE items returned within the time period specified above & in line with the T&C's will be eligible for an exchange or store credit only. 

*Please note any Swimwear/Bodysuit items are non returnable for hygiene reasons 

Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

TERMS & CONDITIONS

All goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within the specified time frame above, we reserve the right not to process your return. In order to process a refund, the goods must be returned to us intact, unworn, unwashed, undamaged and within the specified time frame from receipt of goods.

When trying on items of clothing, please ensure you do not use unnecessary force.

Items must have all original labels attached and be in original packaging.

When trying on items please be extremely careful as we can not accept any returns that show make up, fake tan, deodorant, perfume stains or smoke smells. If it's a bodysuit please make sure the hygiene seal has not been removed.

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and are not in a resellable condition.

REFUNDS

We will issue a full refund for items purchased online that are returned according to our Returns Policy. Your refund will be credited to the original purchaser's credit card within 14 days from processing your return and will exclude original shipping costs.

If the date on your payment or credit card has expired or for any reason the original card has been cancelled, please contact hello@pool-party.co.uk so that we can update your payment type and ensure that your refund gets processed correctly.

If a promotional discount was applied to your original order, the amount charged and eventually refunded if necessary will be adjusted to allow for the revised order value and appropriate discount level.

Please note: goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty.

EXCHANGES

We only accept exchanges within the UK. Along side our returns policy exchanges must be sent back within 14 days. Fill out the returns form on your invoice requesting an exchange and post back to us. It's that simple!
Europe and Rest of World refund only. 

INCORRECT GOODS/FAULTY PRODUCT RECEIVED

We inspect all products sent before shipping to ensure the highest possible standards, but if for some reason the product you have received is not what your ordered or in some way faulty, please contact hello@pool-party.co.uk immediately quoting your order number and details of the product you wished to purchase and/or stating the problem with the item received and specifying whether you require a refund or a replacement. We will then advise on how to proceed with the return.

ORDER CANCELLATION

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it or make amendments to the order.

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